Shipping policy

Preppy Alien Shipping Policy

At Preppy Alien, we strive to provide reliable and transparent shipping options to ensure your order arrives on time, no matter where you are. This shipping policy outlines our processes for order processing, shipping methods, costs, and more.

Order Processing Times

• Orders are processed within [1-2 business days] (excluding weekends and holidays) after receiving your order confirmation email.

• Processing times may vary during peak seasons or holidays. We’ll notify you of any delays via email or our website announcement bar.

• Delivery cost and time are calculated at checkout.

We offer the following shipping options:

• USPS Ground Advantage

• USPS Priority Mail

• USPS Priority Mail Express

• International Shipping: [7-14 business days] – Varies by destination.
Estimated delivery times are based on the date of shipment, not order placement. Delays may occur due to holidays, weather, or carrier issues.

Shipping Costs

• Domestic shipping rates are calculated based on [weight/destination/flat rate].

• Free domestic shipping is available for orders over $75.

• International orders may incur additional customs fees, duties, or taxes, which are the responsibility of the customer.

Shipping Restrictions

• We do not ship to P.O. boxes or military addresses.

• Certain products may have specific shipping restrictions due to size, weight, or regulations.

Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number.

• Track your order directly through carrier or contact us at preppyalienshop@gmail.com for assistance.

Lost or Damaged Orders

• If your package is lost or arrives damaged, please contact us at preppyalienshop@gmail.com within 7 days of delivery with your order number and photos of the damage.

• We’ll work with the carrier to resolve the issue and provide a replacement or refund as needed.

Returns and Exchanges

• Returns are accepted within 30 of delivery for unused items in original condition.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• For full details, please see our Return Policy.

Have questions about your order or our shipping process? Reach out to us at preppyalienshop@gmail.com or 312.880.8883. We’re here to help!